I spoke to a friend earlier this week who has experienced continual headaches. Her general practitioner suggested she go see a neurologist. She doesn’t want to set up an appointment because she is afraid to hear what is wrong. My conversation with her was very similar to another discussion I had with a manager last week. He knows his team is underperforming and was really frustrated – especially because he missed his daughter’s basketball game when a team member missed an assignment. I suggested he complete our diagnostic tool but he wasn’t interested in getting the results and dealing with the issue. I couldn’t understand why until I started thinking about fear.
We all have fear. It motivates us to act and behave a certain way. Many of us will avoid situations or take actions because of the fear of receiving information that might be hurtful to us. Some of us might try to manipulate or control the information we receive to avoid our fears. Fear drives behavior.
I have since spoken with a psychologist about this. I did not realize fear is our most powerful emotion and the single biggest factor that motivates us. We were created with fear in order to survive – it is our natural reaction to a situation and it was very helpful to the human population more than 10,000 years ago. When a gigantic animal approached, humans survived because of their fear. Fear produces adrenaline which increases our strength and endurance….which are helpful when encountering a huge dinosaur but not as effective when addressing the made-up monsters in our head. Today, fear restricts us from making wise decisions.
So what does this have to do with team effectiveness? All leaders have a fight-or-flight instinct that is initiated by fear. When a team member doesn’t meet expectations, they are inclined to take 1 of 2 approaches:
As humans, it is not our natural instinct to diagnose a problem and develop sound, rational approaches to prevent the problem from occurring in the future. Instead, when we encounter an uncomfortable situation our natural fears go into overdrive and tell us to either confront the issue immediately or avoid the situation altogether.
The best managers don’t allow their fears to dictate their actions. Instead of reacting immediately, they will gather information and understand the factors that have caused the situation. They will also determine what factors are likely to occur again and those that were unique.
We help coach managers to react to situations differently and use our team effectiveness diagnostic tool to help them understand the recurring, normal occurrences that cause the team to miss expectations. We then take that information and develop programs and approaches that will change the behaviors of the team member and generate different outcomes.
Learn more about how we can turn your fear into a tangible plan that will prevent you from encountering that scary monster.